Bring channels together
Email, chat, and social messages arrive in the same queue with one customer record.
Customer support, under control
Every customer conversation, handled.
Kinsay brings email, website chat, WhatsApp, Instagram, and Messenger into one inbox. AI handles repeat questions and gives your team the full customer history when a person needs to step in.
Built for support teams that need clear ownership and fewer missed replies.
Inbox
4 open conversations
Illustrative product preview
Meet customers where they already talk
EmailWebsite chatWhatsApp InstagramMessengerAPI
One team inbox
See the customer. Own the next step.
Each conversation carries the message history, customer details, channel, owner, and next action. Your team can answer without searching 5 tools first.
Answer repeat questions
Use your help content to suggest replies and resolve routine requests with review controls.
Improve the operation
Track volume, response time, resolution, workload, and customer feedback in one reporting view.
Built for daily support work
Clear queues. Useful context. Faster decisions.
Kinsay keeps the support workflow in one place, from the first message to the final resolution and the report your manager needs.
Shared inbox
Everyone sees who owns the reply.
Assign conversations, use teams and labels, add private notes, and prevent two agents from answering at once.
Use answers your team can trust and review.
✦ Draft from approved help content
↗ Hand off with full context
Route work before the queue gets noisy.
Publish answers once. Use them everywhere.
Build a searchable help centre and use the same content inside agent and AI workflows.
Find the pressure before customers feel it.
Private-beta pricing
Predictable workspace pricing for small support teams.
These are target beta prices, published for buyer feedback. Billing is not active and no card will be charged until the production terms and payment flow pass launch review.
Starter
£49/ month
One workspace · up to 3 agents
- Email and website chat
- Shared inbox and assignments
- Help centre and basic reporting
Growth
£149/ month
One workspace · up to 10 agents
- All supported messaging channels
- Routing and automation rules
- AI assistance and advanced reporting
Scale
From£399/ month
One workspace · up to 25 agents
- SSO and audit controls
- Managed migration and onboarding
- Deployment and support planning
AI, voice, WhatsApp, SMS, and other metered provider usage will receive explicit allowances or pass-through pricing before paid activation.
Control where support data lives
Your customer history stays under your control.
Run Kinsay as a managed service or keep the application in your own infrastructure. Use role-based access, SSO, audit records, and data export controls where your operating model requires them.
Review deployment readiness →
DeploymentCloud or self-hosted
AccessRoles and SSO
OperationsAudit and exports
Launch readiness
Build a calmer support operation with Kinsay.
The software is in private-beta preparation. Access applications open after the production domain, privacy contact, and support inbox pass launch review. Published prices are targets for buyer feedback and are not active billing terms.
Questions, answered
What teams ask before switching.
Which channels can Kinsay handle?＋
Kinsay supports website chat, email, WhatsApp, Instagram, Facebook Messenger, API inboxes, and other configured channels.
Can we bring our existing customer data?＋
Contacts can be imported and connected through the API. A migration review will confirm conversation history and channel-specific limits.
Does AI send replies without review?＋
You choose the workflow. Teams can start with agent-reviewed suggestions and add automated answers only where the knowledge and escalation rules are ready.
Can Kinsay run in our infrastructure?＋
Yes. The application supports self-hosted deployment. Infrastructure, upgrades, backups, and support terms are agreed during onboarding.
How will beta pricing work?＋
The published workspace prices are launch targets. No card is charged during this preparation stage. Final plans will state included usage, renewal, cancellation, refund, tax, and support terms before paid activation.
When does the private beta open?＋
The software and website are being prepared now. Access opens after the production domain, legal terms, billing, and runtime checks are complete.